FarPoint Technologies
(800) 645-5913
fpsales@fpoint.com
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The industry's best
support team backs your purchase by helping you with any questions you may have
via email using our new web support site and by phone, allowing you to speak
directly with our support team. View the different options below to see which
support plan will be best for your organization.
Our new support
offerings will allow us to increase our level of personalized technical support
services and still offer a very comprehensive free online support system where
you can request support, view previous support requests, download updates,
search the Knowledge Base, as well as many additional features. The new support
options are outlined below. If you have any questions or comments, please do not
hesitate to contact us.
| Support
Type |
Trial
Support |
Standard
Support |
Per-Incident
Support |
Priority
Support |
| Online support via enhanced web support site to submit, view
and update issues |
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| Access to code samples and demos |
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| email support |
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| Access to White Papers |
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| Access to online Knowledge Base |
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| View fixed problems in new releases |
- |
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| Register products on-line |
- |
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| Product updates downloadable from Web site |
- |
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| Telephone support |
- |
(30 days from first
call) |
(duration of incident)
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(unlimited for contract
period) |
| First opportunity to participate in beta programs |
- |
- |
- |
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| Priority response to web support requests |
- |
- |
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|
 Trial Support |
| Trial support is available to anyone who downloads a product trial version
for a period of 30 days.You can have your questions answered by searching our
knowledge base, reading the white papers and using the included code samples.
You can also contact our technical support team via email or by using the web
support site to have a support request answered by our support team. Please
refer to the chart above for full details on trial
support. |
| Standard Support |
| Standard support is available at no additional cost to all registered users
of our products. You will have 30 days of free phone support beginning with your
first phone call to our support team You have unlimited use of the web support
where you can submit, view and update any support issues. Product updates are
also available for immediate download at any time. Please refer to the chart
above for full details on standard support. |
| Per-Incident Support |
Incident support is available to registered users whose 30 day free phone
support has expired for a particular product and wish to speak directly with a
support technician. The cost is $75 per incident (quantity discount packs are
also available) and must be purchased from FarPoint before calling our
support team.
Note: There will not be a charge if the incident
reported is due to a verifiable bug in FarPoint's
software. |
| Priority Support |
Priority support is available to any registered user who purchases this plan
for a particular product. This plan is valid for one year from the date of
purchase. Please refer to the chart above for full details on Priority support.
- Unlimited phone calls for a period of one year from the date of contract
purchase for the specified product
- Priority web support. When submitting a request for the specified product
using the support web site your message is marked as priority and automatically
moved ahead of all other non-priority requests
- Automatic email notification when a new maintenance release is posted for
the specified product
- You will be one of the first to be notified when a product beta becomes
available for the specified product
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Pricing
NOTE: Prices
are per individual product. Please contact us if you will be purchasing multiple
Priority/Premium support contracts to inquire about quantity
discounts.
| Trial Support |
No Charge |
| Standard Support |
No Charge for registered users |
| Per-Incident Support - Single Incident |
$75.00 |
| Per-Incident Support - 5 Incidents |
$300.00 |
| Priority Support (COM products) |
$129.00 |
| Priority Support (.NET products) |
$199.00 |
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| Have a question? |
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